OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
191 ratings and 115 comments received in the last 90 days.
19 March 2025
Thomas Mullen, Luke Crumpton- all of the staff actually- were friendly, easy to talk to and really listened to what I wanted. They were always contactable if I had any queries. The unveiling of my car at the dealership was wonderful.
09 March 2025
Thomas Mullen's was fabulous. Polite, honest and good at keeping us up to date.
09 March 2025
I had my mini JCW in for service and sore the the JCW MINI COUNTRYMAN I was looking to replace my other car and spoke to a salesman about the car the information was good I was really taken with the car so we ordered it
06 March 2025
Very pleased with service offered to me during the journey of buying my new mini
05 March 2025
Very efficient turn around
03 March 2025
Excellent service throughout.
28 February 2025
Attentive
18 February 2025
I felt very special with the service i received, second to none.
13 February 2025
Emma organised everything for me & listened to my concerns! She supported me brilliantly through the sales process! It was strange to me because of the car being my 1st electric vehicle! She alleviated my worries! Thank you
21 March 2025
Helpful and quick turnaround.
19 March 2025
Tom (service department) was excellent as always friendly, informative and very efficient
19 March 2025
Repair done within 48hrs tho did promise next day but due to workload and sickness was not possible
17 March 2025
The work was completed efficiently and solved the problem.
17 March 2025
Carried out efficiently and within the time frame. However, slight niggles - inside the door frames were not cleaned and the boot not vacuumed. In past car has always ben returned immaculate,
17 March 2025
They kept me informed and were clear.
16 March 2025
All completed easily & emailed me to keep me up to date
16 March 2025
Again all due to Tom, he is excellent, his customer service and support is what makes the dealership
16 March 2025
Dealt with curteously and promptly. Car returned to me in clean condition. Waiting fascilities great.
13 March 2025
Quick and proactive which ment little time required from myself.
20 March 2025
Every member of staff was extremely helpful and nothing too much trouble. This is my third mini and I've always had a good experience at Worcester over the years