OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
192 ratings and 129 comments received in the last 90 days.
10 September 2024
Great handover by Emma
31 August 2024
We were looked after very well and kept informed.
12 August 2024
Michaela explained everything about the new electric mini which was great as this is my first all electric vehicle. It was delivered on time and looked lovely on day of collection.
11 August 2024
Tom made the process so easy, effortless and most importantly fun!
06 August 2024
Euan was friendly , helpful and professional with a nice sense of humour easy to speak to , although fairly new to 'mini' he was very proficient
02 August 2024
Mike and Luke at Worcester were friendly, approachable and professional which made our Mini experience excellent throughout.
02 August 2024
Emma was great, really helped me chose what I wanted, good communication and also not pushy, she listened.
31 July 2024
Time was taken to explain the main features which I really appreciated as I had very little idea about all the new gadgets and features until then! Was not made to feel stupid when I asked questions either :-) Nice touch to have my car unveiled!
29 July 2024
I had a great experience from start to finish. Emma was very helpful and answered all my questions and helped alleviate the nerves I had moving from manual to auto. Emma was very personable so I felt like I was chatting to a friend which I liked.
15 September 2024
Everything was done in a timely and satisfactory manner
14 September 2024
A very well organised efficient service
13 September 2024
Pleasant and efficient staff
13 September 2024
Everything i needed was done to my satisfaction.
10 September 2024
Thomas was very professional and knowledgable about the operation. Very informative and friendly and capable of answering all questions put to him. This gave the confidence that the vehicle was in expert hands.
10 September 2024
Did the work required efficiently and to a high standard
10 September 2024
Good service
10 September 2024
Great service from all, a really friendly approach.
10 September 2024
Service was efficient and a courtesy car was found for me. Clear update on work needed and costings. Options explained clearly
07 September 2024
Car was fully valeted on my return, which I was not expecting
13 September 2024
Purchase - lovely experience. Very helpful and patient with us. Never once felt pressured into buying. Delivery - was delayed but mini went above and beyond to keep me on the road.